Impact of Process Change on Customer Perception of Waiting...

Available online at www.sciencedirect.com Omega 32 (2004) 77 – 83 www.elsevier.com/locate/dsw Impact of process change on customer perception of waiting time: a à ¿eld study Wenhong Luoâˆâ€" , Matthew J. Liberatore, Robert L. Nydick, Q B. Chung, Elliot Sloane Department of Decision and Information Technologies, College of Commerce and Finance, Villanova University, Villanova, PA 19085, USA Received 7 February 2002; accepted 26 September 2003 Abstract Studies in process change have focused on the improvement of operational performance measures such as the actual waiting time of a service system. However, process redesign may not only change the actual waiting time but also have signià ¿cant impact on perceived waiting time. We examine†¦show more content†¦In Disney World, for instance, a number of popular rides make visitors wait for at least 45 min to take a 3-min ride but most visitors are quite satisà ¿ed with their experience. This is because the distractions employed by Disney make visitors feel that they did not wait that long. Researchers have explored various ways of in uencing customers’ perceived waiting time, including changing service environment [5], engaging customers during the wait [6], and providing feedback about expected waiting time [7]. Process changes such as the deployment of express lines may on the one hand reduce the perceived waiting time by making the waiting environment look less crowded due to reduced average waiting line length. On the other hand, the violation of â€Å"à ¿rst come, à ¿rst serve† rule may create the perception of â€Å"social injustice† [8] and cause perceived waiting time to increase among those customers who are not eligible for the express lines. Thus far, there is no empirical study that has explicitly investigated the impact of process change on perceived waiting time. In this study, we examine how process enhancements affect customer perceptions on waiting and customer satisfaction. We report a à ¿eld study in which express lunchShow MoreRelatedCustomer Queuing Systems1159 Words   |  5 PagesThe Customer Queuing Systems Luis A. Alvarado Business 425 Instructor Dr. Bates March 17, 2012 Abstract In this essay, two companies will be identified and described on how they utilize a queuing system. Only two of the four most basic waiting line structures will be discussed: single-server and multiple-server waiting lines. Since waiting is an integral part of many service related operations, it is an important area of analysis. Each queue system has its advantages andRead MoreThe Food Service Processes Within The Finest Catch Restaurants1498 Words   |  6 PagesIntroduction This report will discuss and evaluate changes made to the food service processes within The Finest Catch Restaurants and how these changes have affected the performance objectives Quality, Speed and Cost. Therefore examining how changes to staff labour can affect the perception customers have of the business, and in turn how that has affected their outlook. Altering visibility and volume of staff can change expectations of consumers both old and new (Slack, Chambers and Johnston 2010)Read MoreUse Of Communication And Its Effects On The World Of Technological Advances Essay1350 Words   |  6 Pagescommunication is literally at one’s fingertips at all times, it not only distracts them from the world surrounding them, but the people they encounter. Cell phones have become such a part of our daily lives that they are often the thing we reach for the minute we wake up and the last thing we look at before going to bed (Woollaston 2015). It is estimated that people spend an average of five hours a day on their cell phones. That’s a third of the amount of time they are actually awake (Woollaston 2015). HoweverRead MoreCase Study: Solution Eurasia International: Total Quality Management in the Shipping Industry1071 Words   |  5 Pagesskills were superior and more cost-effective. As a result, an effective quality assurance system that continuously improved the organization’s human and business systems could enhance efficiency and also have a significant marketing impact. ANALYSIS: 1. With the changes taking place in the shipping industry, what were the ship-owners’ motivations for outsourcing vessel and crew management to third-party ship managers? With the rise in outsourcing arrangements, management structures have becomeRead MoreHelp Users Undergo Well Decision Making Essay1612 Words   |  7 Pageslevels for each factor will be provided as guidance for themselves to choose the most worthy transportation for their daily journey. The travel time, travel cost, and accessibility and mobility will become the main reasons for the users to be triggered. As long as the performance of services for public transportation increases by reducing the travel time of public transport, people will be triggered to shift from private vehicles to public transport for their daily journey. According to Zhu etRead MoreSusan Munro, Service Customer Analysis1654 Words   |  7 PagesANALYSIS Susan Munroe, Service Customer Submitted to: Mrs. Cristina Naguit Submitted by: LEADER: Fernandez, Marvin T. MEMBERS: Lansangan, Chimova Parker, Harley Mae P. Quioc, Christian Paolo Santana, Karen F. June 29, 2010 Introduction The fast pace of advances in industrialized locations has increased the need for service, a process that creates benefits by facilitating either a change in customers, a change in their physical possessions, or a change in their intangible assets asRead MoreSusan Munro, Service Customer Analysis1646 Words   |  7 PagesCASE ANALYSIS Susan Munroe, Service Customer Submitted to: Mrs. Cristina Naguit Submitted by: LEADER: Fernandez, Marvin T. MEMBERS: Lansangan, Chimova Parker, Harley Mae P. Quioc, Christian Paolo Santana, Karen F. June 29, 2010 Introduction The fast pace of advances in industrialized locations has increased the need for service, a process that creates benefits by facilitating either a change in customers, a change in their physical possessions, or a change in their intangible assets as describedRead MoreManaging Service Delivery Individual Final Assessment Essay1563 Words   |  7 Pagesof standard established upon by a provider in delivering services to a client/customer. It can also be viewed upon as a degree of both tangible and intangible expectation coming from a customer’s perspective on how these services are realized by the supplier or by the product coming from the provider. Dimensions of quality: Performance – this is the primary operating characteristics of a product (David, 1987). A customer usually looks for this particular quality in availing product or service. ThisRead MoreEssay on Social Issues1195 Words   |  5 Pages Is Mcdonaldization Inevitable? George Ritzer’s, Mcdonaldization of Society, is a critical analysis of the impact on social structural change on human interaction and identity. According to Ritzer, Mcdonaldization â€Å"is the process by which the principles of the fast-food restaurant are coming to dominate more and more sectors of American society as well as rest of the world† (Ritzer, 1). Ritzer focuses on four foundations of Mcdonaldization: efficiency, calculability, predictability, and controlRead MoreWaiting Line Management7475 Words   |  30 PagesWaiting time influence on the satisfaction-loyalty relationship in services Fre ´de ´ric Bielen HEC Ecole de Gestion, Universite ´ de Lie` ge, Lie`ge, Belgium and Ecole de Sante ´ Publique, Universite ´ Catholique de Louvain, Louvain, Belgium, and Nathalie Demoulin IESEG School of Management, Catholic University of Lille, Lille, France Abstract Purpose – Delay is an important issue for service providers. Indeed, previous studies have widely shown the negative effect of waiting time on consumer

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The Importance of Carnivalesque in Twelfth Night - 1312 Words

The Importance of Carnivalesque in Twelfth Night The theory of Carnivalesque was presented by a Russia critic Mikhail Bakhtin, his theory proposed that the nature of Carnivalesque liberates the assumptions of the higher class through humour and chaos, in other words the nature of Carnivalesque mocks the behaviour of those higher in authority and presents them as an everyday fool whereas in reality they are regarded as far more intelligent than others and they rarely possess a foolish thought, as they depict a jester to be foolish, but in fact his intelligence is shown in the play ‘Twelfth Night’ The concept of Carnivalesque derives from a feast named ‘Feast of Fools’ this festival granted the assumed fools in society a chance to enter†¦show more content†¦Through the example of Maria’s momentary arrogance, and Thomas Hobbes idea of a ‘sudden glory’ it is clear that Carnivalesque is important to the comical nature of ‘Twelfth Night’ through the nature of Carnivalesque, arises the amusing side of this play, because the breakdown of class boundaries and the ability for the lower authority to resist higher authority, is unlike ordinary life, therefore the nature of Carnivalesque presented in this play depicts an exaggerated view on life. The theory of Carnivalesque is important to the comical genre in Shakespeare’s ‘Twelfth Night’ because it makes a mockery of those in higher authority. According to Mikhail’s theory, in literacy forms there is a resistance to authority. The concept of mocking those higher in authority and resisting authority is presented in ‘Twelfth Night’ usually through music. When Feste is asked to sing, in Act 2 Scene 4, by Orsino, he relates the song to Orsino’s woes of love and Olivia. ‘I am slain by a fair cruel maid’ this quote is Feste’s way of criticizing Orsino’s stupidity for loving a woman who he knows does not share this feeling. He satirises Orsino’s self-indulgence by singing a song about the troubles in his life, however Feste clearly states in this song that Olivia does not love him, and is indirectly stating that Orsino is a fool loving a woman who is not interested. When Feste sings ‘not a flow er sweet, On my blackShow MoreRelatedChaos and Order in Twelfth Night2766 Words   |  12 Pagesreference to Twelfth Night during Shakespeare’s own lifetime is to a performance on February 2, 1602. A law student named John Manningham wrote in his diary about a feast he attended at the Middle Temple in London where he was a law student and where â€Å"we had a play called Twelfth Night; Or, What You Will. This was likely to have been an early performance since it is generally agreed that the play was probably written in 1601. In 1954 Sir Leslie Hotson’s book, The First Night of Twelfth Night, soughtRead MoreAuthority versus Truth in Sophocles Antigone and Shakespeares Twelfth Night2444 Words   |  10 Pagesâ€Å"Authority cannot afford to connive at disobedience† writes Sophocles in Antigone. This is also a central concern to Aristotle who establishes the importance of ‘Authority’ in the opening lines of his treatise Poltics: â€Å"Since we see that every city-state is a sort of community and that every community is established for the sake of some good†¦it is clear that every community aims at some good, and the community which has the most authority of all and includes all the others aims highest, that is

Discrimination And Oppression Of Native Americans And The...

The history of America has always been intertwined with the history of discrimination and oppression of ethnic minorities. Whether it be the internment of Japanese Americans in concentration camps during World War II, the passage of ethnic quotas for immigrants during the 20th century, or most prevalently, the racial disparagement of Native and African Americans since the birth of the nation. Although intolerance of both Native and African Americans has persisted throughout time, authors of all time periods and races have spoken out and criticized the treatment of these groups through works of literature: specifically, A Century of Dishonor by Helen Hunt Jackson, and The Souls of Black Folk by W.E.B. Du Bois. Although both Authors criticize the treatment of minorities in their book’s, Du Bois African Americans and Jackson Native Americans, they do so through distinct methods, differing in regards to the portrayal of the tone and the mood of the novel, though both using powerfu l imagery to support their arguments that the treatment of minorities is unacceptable and must change. Throughout both a A Century of Dishonor and The Souls of Black Folk, Du Bois and Jackson offer a similar tone of accusation, although differing when discussing who is at fault for their communities respective problems. Jackson places the blame on the United States government, mainly for their treatment of Native Americans, as well as their many broken promises to natives’ tribes. On theShow MoreRelatedEssay on W.E.B. Du Bois and Booker T. Washington1240 Words   |  5 PagesW.E.B. Du Bois and Booker T. Washington were two very influential leaders in the black community during the late 19th century, early 20th century. However, they both had different views on improvement of social and economic standing for blacks. Booker T. Washington, an ex-slave, put into practice his educational ideas at Tuskegee, which opened in 1881. Washington stressed patience, manual training, and hard work. He believed that blacks should go to school, learn skills, and work their way up theRead MoreCriminal Activity and Justice in the American Society Associated With the Social Problems of Race, Poverty, and Punishment2797 Words   |  11 PagesProblem of Race, Poverty, Punishment Abstract Even more than 100 years back, the terrific African American scholar W. E. B. Du Bois stated, The problem of the twentieth century is the problem of the color line (Du Bois, 1999) Racism and racial discrimination, he said, were the main troubles dealing with contemporary society. Similar can be stated about criminal activity and justice in American society today. Virtually every problem associated with criminal justice problems includes issues ofRead MoreLangston Hughes Research Paper25309 Words   |  102 PagesMexico to avoid segregation and racial injustice in the United States. As the manager of an electric company and owner of a ranch and mines, Jim expressed contempt for black Americans who continued to submit to segregation and live in poverty. Langston Hughes, 1933 (Library of Congress) Langston was not ashamed of being a black American. He had already written poems celebrating his heritage. He felt connected to the oppressed brown people of the world and hated his father for mistreating his MexicanRead MoreRastafarian79520 Words   |  319 Pagesintentionally left blank Foreword One of the most useful things about Ennis Edmondss Rastafari: From Outcasts to Culture Bearers is that it correctly traces the connection between the emergence of Rastafarianism and the history of resistance and black consciousness that has been part of the Jamaican experience for years. The truth is that there has always been a committed Jamaican counter- culture that celebrates and sees redemption in Africa and rejects the European values that have oppressed

Nothing Free Essays

Asp Facility The Central Bank of the Philippines also known as the â€Å"Bangkok Central nag Philippians† was established during the regime of Ferdinand E. Marco’s. Its main objective is to manage the monetary policy and collect all the important wealth of our country. We will write a custom essay sample on Nothing or any similar topic only for you Order Now Our tour was In the Security Plant Complex of the BSP where the production of money and refinery of gold takes place. These two things are the blood of our economy that Is Important for us to achieve higher standards of competitive advantage over other SEAN countries. The Security Plant Complex or SSP of the Bangkok Central nag Pleasant was designed nearly for the prevention of copying our money supply. The overall structure of the compound Is a very unique one, making It a giant fortress Inside the city. Security measurements are high Like the censored doors, tinted mirrors, hardened walls, and exceptional level of technology enhancement. If we are going to talk about their machineries that they use in manufacturing and producing money, basing it from money reserved inside the facility, they still waste a lot of raw money (moneys that aren’t accepted because of some deficiencies). Lastly in terms of structural quality, I an say that it is a solid 10 because they have figure out how to give a pleasant atmosphere from the hallways up to the manufacturing facilities. Video-showing The Video showing we watched was about the History of our money, from the first generation to the modern generation of money and how these things are being created. They also let us watched how to create our money, the security features of each of our money have and the refinery of gold in the Philippines. History of Money The whole video was a good reference of the Philippines’ money history. They told us hat from coins, they have started creating bills in the Spanish Era to lessen the cost of production. In the American Era they have known our currency as the English Series since the American overtook us that time. That time was a big boom for the Philippine economy that’s why the â€Å"English series† was replaced by its new formal name the â€Å"Filipino series†. After the People Power Revolution, the establishment of â€Å"Basing Albanian† banknotes took place and replace the older banknotes. Lastly, the establishment of the BSP diminished all the remaining banknotes to create a more specific note that the people will accept as a legal tender. Last year they have created new banknote bills that are known as the modern generation of bills. These bills have special security features that prevent other people from copying and creating replicas. Bills that have lower value have lower safety features while bills with higher values have a higher safety features. This way of security is for the stability and safety of our Monetary Policy. Gold Refinery The SSP is also responsible for the refining the gold that is being legally sold to our country. They do this process to weld the gold into formal shapes which is stored somewhere in our country. The first process of refinery is melting the collected gold for it to be malleable and to turn into a formal shape. The next step is for the blacksmith to put the gold in a plate where it can be shaped. The last step is to wait for the gold to be cold enough to be handled by tongs and put it in the reservoir. This process is important to easily count and weigh the gold that is collected. The video also told us that even the dresses they used in the process are filtered because of the gold dusts it contains. The SSP always need to keep in touch with these things to protect our gold reserves. After the video, we then moved on to the tour around the production facility. They showed to us the facilities they used to process the things that we call the legal tender. The following below are the stages of creating banknotes; 0 Simultaneous printing The first process is simultaneous printing. The paper they used is 80% cotton and 20% abaca. For the ink to permanently stay on the paper, they must wait a week for it to be fully dry. Intaglio printing The second process is called intaglio. This is where they carved ink in the paper to make it look better and more appealing to the user. Checking This process is where they will check whether the money is acceptable in the market or not. This will also tell if the money is ready to be distributed or to be reused. Releasing The last process is the releasing of the money to the economy by distributing into different banks in the Philippines (they Just told us this process). As the day goes by, they produce thousands of bill yet they also waste thousands of it. This is because not every machine produces perfect printed money. During the Printing process, they also apply the intaglio and the serial number of the paper. Even if the money already had a serial number, it is still not acceptable not unless verified by the government. But before the verification, they must still check whether the money is acceptable or not. They have 2 ways of checking bills; automatic and manual. If a checker randomly pick 10 sheets of paper and all of it are in printed perfect, then the whole set where the 10 sheets are taken is sent to automatic checking but if one of them is not in good condition, then the whole set where the sheets is taken will be sent in manual checking. In automatic checking, they directly .NET the set of sheets in the intaglio process while in the manual process, each sheet in the set is checked for security measures. After all the acceptable sheet is collected it goes to numbering and then verifying. Lastly, the printed money is reserved for future purposes. Security documents and Special Medals While in the middle of the tour, we also saw that bills are not the only thing that they produced but also security documents like passports and land titles. They said that it will be much easier for them to produce it here than any other place for security. We awe how they compile each paper turning it into a new and ready to use passports. Use in creating these kinds of titles. It a bright yellow-green paper and has a border. They also produce special medals like honor medals and presidential medals which is used in special events. This medal is commonly made in gold that came from our gold reserves. Coins After touring us in the bills and documents facilities, they then took us in the coins compiling facilities. Here are the stages of coin processing; Production of blank coins Our tour guide said that the blank coins we used came from South Korea. These coins are made from nickel and silver and as same as the value of what it says. For example, a one peso coin also has a value of one peso in terms of metal value. This is used for the security value of the money and will prevent melting of coins to gain more money. Carving of coins The next process after the shipment of the coins is carving it into money which it will be used as a legal coin. They used a machine to do this process due to the supply. Compiling In this process they used a machine to produce a set of coins which is for the distribution of the coins. The machines cover the set with paper and then sent to another machine which sends the set of coins into a box where it will be distributed. The end of tour The tour guide said that the main objective of this Facility is to protect and create the monetary supply. We all know that the BSP objective is to stabilize the financial status of the economy. To do this, they must balance the monetary supply to prevent it from being produced by others using its security features. They must realize that they are one of the most important sectors of the government and without them; here will be no balance in the country. BSP as a whole, our tour guide said, is a foundation of the economies wealth and sustainability. BSP keeps the economy balance by controlling and regulating the monetary policy and managing all the banking and non-banking institutions in the country. Before we end our tour, our tour guide lets us ask questions about the tour. Most of us ask about the security measures of each bill and how can we really distinguish the real from the fake. The guide tells us that they sell simple Before we leave, she asks us if we want to buy some old commemorative bills. These ills have no monetary value but only as a souvenir. Some of bought some of it but I think that they Just waste their money because they Just used it to buy a non-legal Recommendation The Tour First of all, the tour is very educational but boring. So boring that the only thing that keeps me from sleeping and listening is myself chatting with others. They should have given us good tour guides which have both the skill and the charm. Second, they should only allow the tour if there is an activity in the refinery because it’s so unfair if only others saw it or much better if all the tour schedules is at the same date which the gold will be refined. Lastly, they should also make the tour a happy one that will cheer the student from listening. The Facilities Their facilities are good but they should also realize in wasted materials they used in creating bills and other products. As I have said before, they still waste thousands of bills and also thousands of products that should have been already distributed or used as a reservation for the future cases. They should improve their machineries and increase its accuracy to achieve a better potential and maximize our resources. The Video The video is also a life learning footage but it’s a little bit boring because all it does is explain and tackle everything about the history of money. They should apply at least some real life footage Just to wake us up or boost us. They could also use some games or tricks Just to keeps us in touch in them or make them see if we are still listening or not. The SSP The Sports complex must add more features in managing the whole process of manufacturing our monetary supply. To sum it up, they still need manage more things to do its duties and obligations in our country. How to cite Nothing, Papers Nothing Free Essays China and Vietnam sold their products In cheaper price than E local product and also cheaper than the products HTH being sold in home countries itself, China and Vietnam (dumping). In EX. point of view, China and Vietnam are market economies which means that those two countries domestic prices are artificial. We will write a custom essay sample on Nothing or any similar topic only for you Order Now According to financial times, anti dumping usually used in large scale business and capital intensive like steel and in this context, shoes making is not one of those. Shoes are not the only product that protected by anti dumping in ELI. In 2005, bicycle industry also being protected by anti dumping against China and Vietnam products. Some observers think that it was unfair to combine Vietnamese and Chinese product In the same trade slut but In other hand, European semicolons conclude that Vietnam and China bicycle have same type and distribution. The anta mumping causes low Import shoes product from China and Vietnam and It become opportunity to other country to enter the market since E consists of lots of countries and consumers. CASE 8- I DISCUSSION QUESTION 1 . When tariffs are imposed on European imports of shoes from China and Vietnam, who stands to gain? Who stands to lose? In the situation when tariffs are imposed against China and Vietnam, E countries will get more gain because if China and Vietnam still want to enter Ex.’s market, they must pay high tariff to E government which means, high Income for ELI. In addition, the situation can also give advantage for other country such as Indonesia to enter the market because E not Imposed ant’ dumping to Indonesian product, yet. Surely, the situation will make China and Vietnam go Into collapse because they must pay high tariff with uncertain profits. 2. European policy makers object to the fact that some Asian shoe production is government seized. But as an editorial in the Financial times noted † If Beijing and Hanoi want to subsidize European consumers to build their shoe collections, let them . Do you agree? I’m not agree with that. In my opinion, government of China and Vietnam have reason why they subsidize shoe production and that reason is to fulfill their people’s need rather than to fulfill other countries people. Penthouse exporting the products to other country can give Income to government but I think It will be better for them to satisfy local people need first and they can satisfy other countries need next. 3. Antiquating countries can be described as a form of protectionism. As the global retentions. Is this a positive trend or are such policies likely to prolong the recession? In my opinion, anti dumping can be described as protection to local product against the import one. Local product can help countries to help from crisis because the money flow only happened in one country. I think it is a positive trend and can make a country become more independent and survive from the crisis. If they don’t do antiquating, it can can harm their local product, make them more dependent to other country. How to cite Nothing, Papers

First Love free essay sample

Before I start telling you my story, I would like to tell you that I believe in love at first sight. It happened to me and I am sure it has happened to a lot of other people. One day, after finishing from work I went to catch the bus home as I usually did. I sat down and opposite me there was this Incredible girl looking at me. Our eyes met and It was like our souls Joined. We couldnt stop looking at each other. I knew deep down Inside that she was the one for me. After a while, I got the giggles and she gave me the most Incredible smile. It took my breath away.I felt something I have never felt In my life before, what I believe to be true love. For my whole trip home we kept on looking at each other. I was a bit shy, so I kept looking away. We will write a custom essay sample on First Love or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page When I got off the bus, I felt this emptiness Inside. As the bus drove past me, she looked at me and smiled. It took my breath away and I felt that we were destined to be together. When I got home, I couldnt stop thinking about her. A week passed and I still remembered the way our eyes Joined and the Incredible smile she gave me. I went to the same bus stop praying I would see her again.No luck, she wasnt there. A week later I got on to the bus sat down then after five minutes someone came and sat next to me. When I looked, I realized that it was her. We both smiled at each other like we were so happy to see each other again. When we started to talk we became even more fascinated about each other. She offered to take me to the theater to see a movie and I said, Yes, I would love to. It turned out perfectly, we both had a lot of fun and it seemed we were soul mates. We kept on arranging to go out with each other.After four months, we realized we were madly in love with each other. She told me she came to that bus stop the next day hoping he would see me again. Back in 2011, we both had feelings for other people and came to a mutual agreement to remain friends, best friends at that. I have continued to write her letters in the mail explain how things are in my life and current events that have taken place in Riverside California, although talking on the phone and being able to hear the tone in her voice has a significant value, I believe that holding a physical letter holds more.The last time I annotated her on March 1st 2013, I received an email failure. Her email address Is no longer active. About a million thoughts are currently flowing through my mind and one of them being (Does she still want to keep In touch? ) Although I am in a relationship with a woman that I care for very much, I still wake up from a deep sleep remembering that very same day she came Into my life with that sweet smile, and the innocence of her eye contact. I often wonder If It Is nor mal to have stronger feeling for a woman I first fell In love with, other that a woman that I herbs today. First Love By sameness sight. It happened to me and I am sure it has happened too lot of other people. Down and opposite me there was this incredible girl looking at me. Our eyes met and it was like our souls Joined. We couldnt stop looking at each other. I knew deep down inside that she was the one for me. After a while, I got the giggles and she gave me the most incredible smile. It took my breath away. I felt something I have never felt in felt this emptiness inside. As the bus drove past me, she looked at me and smiled.It ay our eyes Joined and the incredible smile she gave me. I went to the same bus stop praying I would see her again. No luck, she wasnt there. A week later I got on to contacted her on March 1st 2013, I received an email failure. Her email address is no one of them being (Does she still want to keep in touch? ) from a deep sleep remembering that very same day she came into my life with that sweet smile, and the innocence of her eye contact.

Strategic Information System Payroll and Trial Balance

Question: Discuss about theStrategic Information Systemfor Payroll and Trial Balance. Answer: Introduction Accounting software is a software application used for processing and recording of accounting transactions such as accounts receivables, payroll and trial balance. It may also be integrated with the third party application. It is important to underscore that Accounting has long history that dates back to those incarnation of mathematicians such as Leonardo Vinci and Luca Pacioli in the 15th century. However, notable progress was realized in 1980s where Accounting Software became much advanced. This saw the realization of multiple software which played significant role in business, making the venture operate well and maintaining high efficiency and accuracy of figures. For instance, QuickBooks was realized in 1983 by American Scotts to aid Accounting Computer Software. Other significant progress has seen the realization of Cloud Accounting which is more sophisticated software that supports both online and offline. This enables online users to use it effectively without any difficulty and enhances confidentiality of information. Therefore, the Accounting Software System used in Australia would be fully explicated in this piece of work in the view of establishing how it aids business personnel in conducting their daily operation and ascertain it relevancy. Review of Literature Freshbooks Sutherland (2013) asserts that Freshbooks is the leading accounting software in the market. It is a Gold Award winner a clear indication of its position in the market. It is also incumbent to note that it is the most preferable type of Accounting Software as it enhances higher degree of confidentiality and allows easier operation making it appealable for most of the firm to adopt it in their daily activities in business(SUTHERLAND, 2013). The above accounting software is simpler to use. It is important to underscore that it is easier for navigation. Moreover, it offers an array of compatibility with other applications used in businesses. Freshbooks offers plethora of advantage as it offers sell services and other business consulting services. Most importantly, it lowers credit card usage which makes it simpler for customer to do their transactions with ease(SUTHERLAND, 2011). Similarly, it allow the company to devise four plans which is very useful in unlimited invoicing and tracking of other elements such as expenses in the firm and the time. Sage According to Calder (2012), Sage is an Accounting Software that takes the second position after Freshbooks. In short, it is considered to be the Silver winner in terms of AIS(CALDER, 2012). The aforementioned software is very useful and simple to use in the business. Business people of different walks of life use it on their daily operation as it is the most convenient and simple to apply or use. This makes it to be the most preferable software among the business enterprise. In most of SMEs, it is common to see the application of this software. Sage has been operational for more than 30 years, a fact that shows its relevancy and primacy in the current market which is characterized by other emerging competitive software in accounting industry(CURTIS, 2015). On the same breathe, Sage has wider geographical coverage as is being used by more than 24 countries within European nations. In addition to that, Sage Accounting provides an aura of software solutions to business. This makes it a better option for a growing business. Moreover, it serves different purposes in business and therefore used by different international companies the world. QuickBooks Kelly (2012) catergoriacly steats that QuickBooks is widely known and used over a vast geographical coverage of land. Ideally, it is approximated that over 130,000 accountants make use of it on their daily activities of calculating and recording relevant information(KELLY, 2012). Additionally, it helps in management of clients book and therefore making it efficient for storage of confidential information for the firm. As such, it integrates other relevant application that do cohere in functionality so as to heighten its usage. Primarily, the above application has been improved over years to make it much simpler and easier to use. Most of this application make use of Cloud based accounting software(MADEIRA, 2013). This is the modern and current application that allows one to use online and therefore lessens the activity of moving from one place to another to get access to given accounting application. It therefore reduces the ambiguity of one moving from place to another and ultimatel y allowing one person to operate their job at the places of their convenience. Advantages of Accounting Software Some of the AS applications are enumerated below as follows. Most of AS are used to track inventory, vendors and customer information. This puts the firm at a better position to establish the magnitude of its sales and most importantly to ascertain the underlying factors surrounding the firm. The modern form of application that was realized is the use of Cloud base accounting. The cloud base accounting lowers cost of use and it is the most convenient type of application. The previously mentioned applications heightens efficiency and therefore makes it realizable(NEISH, 2013). Moreover, it backs up the data and make it more practicle for usage. This offers both online and offline support. Due to its dual use, it makes it easier for accountant to use in tracking some of financial records. Freshbooks, Sage and QuickBooks has provided an array of solution to accounting industry. This makes it easier for accounting to make tracks of multiple of items in the firm and therefore improving of efficiency(REEVE, 2012). Cloud based accounting obliterates any form of anomaly or reduces chances of realizing loss in the firm. Apart from business enterprises using it, also the public sectors and the government makes good use of it due to its high degree of efficiency in keeping the information confidential. It is pertinent to state that Freshbooks is the most preferable of form of Accounting since it can perform an array of activities by tracking relevant information in the business(CURTIS, 2012). This is the reason that most of the businesses and public sectors prefer it. Challenges As indicated above, most of Accounting Software are beneficial to the growing economy. However, it is important to state that AS has its own pitfalls that would be enumerated in this work. There are a lot of complexities that are involved in the use of most of AS(ROEBUCK, 2012). The complexities is due to its sophisticated features. It becomes difficult for most of the people to operate and therefore requires proper training on it for the said application to become relevant. Sometimes, it may deny access to other viable users in the firm if one of the employee the organization decides to alter its encrypted figures(TECHNOLOGYADVICE, 2015). This may become difficult for most of the employees or an opportunity to track some of the financial records in the firm which are very crucial. Recommendations Different business ought to make good use of AS in their operation since it enhances efficacy in tracking the financial records of the firm. In conclusion, firm should ascertain which Accounting software they ought to adopt in respect to the magnitude of task in the business. In analyzing the advantages of Accounting Software, here are a number of consideration that are to be made. These are: Whether it can calculate payroll and other requirements such as (PAYE, annual leave and other notable functionality of accounting; Whether the system track stocks, orders and jobs in the firm; whether the system handles multiple accounts and lastly, can the system track separate financial records in the company. Bibliography Calder, A. . W. S., 2012. IT governance: an international guide to data security and ISO27001/ISO27002. London : Kogan Page. https://www.123library.org/book_details/?id=98955. CURTIS, V., 2012. Making the Most of MYOB Software the complete guide to using MYOB in your business. Sydney: Woodslane Press. CURTIS, V., 2015. MYOB Software for Dummies. Australia: Wiley. https://public.eblib.com/choice/publicfullrecord.aspx?p=1693516. KELLY, J., 2012. Sage 50 Accounts for dummies. Hoboken: N.J., Wiley. MADEIRA, L., 2013. QuickBooks 2013 in depth. Indianapolis: Ind, Que. NEISH, W. J. . K. G., 2013. Computer accounting using M.Y.O.B. business software: Version 19.8. North Ryde, N.S.W: McGraw-Hill Australia. REEVE, J. M. W. C. S. . D. J. E., 2012. Principles of financial managerial accounting using Excel for success. Australia: South-Western Cengage Learning. RoebuckK, K., 2012. Crowdfunding: High-impact Strategies - What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors.Dayboro, Emereo Pub. https://public.eblib.com/choice/publicfullrecord.aspx?p=1062900. Sutherlad, E., 2011. Computer accounting: a systematic approach using MYOB business management software version 19. Frenchs Forest, N.S.W: Pearson Australia. Sutheland, E., 2013. Computer accounting: a systematic approach : using MYOB business management software. Technologyadvice, . P. A., 2015. Xero vs. FreshBooks: Cloud Accounting for the Small Business. TechnologyAdvice. 2015-10.